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Fire & Water Damage: Emergency Services

  Thompson has been a leader in fire and water response and full-service experts for over 30 years. Expert services from board ups and water extraction to complete reconstruction services. Our experts in property damage provide you the confidence that Thompson will deal with your insurance carriers and agents so you receive the full coverage you’re entitled to. Team members respond 24 hours, 7 days a week, 365 days a year means just that…our emergency crews are ready to secure your home or business when property damage strikes. Services Include: Fire Damage Board-up Service: ResQ 24 team members will arrive on-site to secure your building without causing additional damage to the structure. We can board up a single window or an entire roof. Our carpenters are trained to stop additional damages and make sure the building is secure. Temporary Services Temporary fencing is often used to assist in keeping “unwanted visitors” away from your fire damaged property. Utility services are also often disconnected as the result of major fire or water damage and temporary services like electric, plumbing and heating not only make it easier for you to assess the extent of the damage, but protect the property from further damage and make it easier for our crews to begin the restoration process and return your property to pre-loss condition. Structural Drying Service: No matter how much water or foam was used to put the fire out, we’ll make sure it is dried out quickly and properly. Our ResQ24 Emergency Service crews use water extraction techniques that exceed industry standards. Reconstruction Service: We are a full-service licensed general contractor....

Frozen Water Pipes

Cold Weather + Frozen Pipes= Big Problems Water has a unique property in that it expands as it freezes. This expansion puts tan enormous amount pressure on whatever is containing it, including metal or plastic pipes. No matter the strength of a container, expanding water can cause pipes to break. Frozen pipes have the potential to create their own set of unique water issues. Pipes that freeze most frequently are: Pipes that are exposed to severe cold, like outdoor hose bibs, swimming pool supply lines, and water sprinkler lines. Water supply pipes in unheated interior areas like basements and crawl spaces, attics, garages, or kitchen cabinets. Pipes that run against exterior walls that have little or no insulation.   How to Protect Pipes From Freezing Before the onset of cold weather, protect your pipes from freezing by following these recommendations (if you haven’t done so yet, and you haven’t experienced a freeze- get to it!: Remove, drain, and store hoses used outdoors. Close inside valves supplying outdoor hose bibs. Open the outside hose bibs to allow water to drain. Keep the outside valve open so that any water remaining in the pipe can expand without causing the pipe to break. Add insulation to attics, basements and crawl spaces. Insulation will maintain higher temperatures in these areas. Check around the home for other areas where water supply lines are located in unheated areas. Look in the garage, and under kitchen and bathroom cabinets. Both hot and cold water pipes in these areas should be insulated. Consider installing specific products made to insulate water pipes like a “pipe sleeve” or installing...

Winter Water Damage Prevention

  Winter Water Damage Prevention: Did you know that the cold and frigid temperatures of winter weather bring an increased risk of water damage to your home?  Winter is notorious for being cold and wet, and large amounts of snow and ice can have severe consequences. ResQ 24 by Thompson Building Associates offers tips for fighting back against Old Man Winter:   Top Three Causes for Water Damage During the Winter Months Burst or Frozen Pipes  Frozen pipes build up large amounts pressure, which can lead to cracks and flooding once the ice melts. Make sure your outer walls and any exposed pipes are properly insulated. Caulk cracks and holes you see in your exterior walls to prevent cold air from reaching the pipes. Shield exposed pipes from freezing temperatures by wrapping them with the insulating tape or old towels. When temperatures are very low or you plan to be away from home for several days, leave the faucets lightly dripping and keep the cabinets under your sink open to allow warm air to circulate around the pipes. Doing so will keep water flowing and can help prevent your pipes from freezing. Ice Dams and Roof Leaks  Icicles are pretty to look at during the winter, but they can wreak havoc on your home. If your gutters are clogged, snow that melts off your roof won’t pass through the drainage system properly. As water gets trapped in your gutters and refreezes, a wall of icicles will build up, eventually causing ice dams. The melt from these ice dams can damage your roof and seep into your attic, causing structural...

ResQ 24 by Thompson Building Associates

  ResQ 24 by Thompson Building Associates ResQ 24 professionals know that stress levels increase after any home disaster. For that reason, we have put together some important insurance claim tips, to help keep those stress levels down if the unthinkable does happen. If you’re standing ankle-deep in a flooded basement, take a deep breath and remember that ResQ 24 is here to help. The first two calls to make after finding out you have a problem are with your insurance agency and to ResQ 24. It is important to begin the restoration process as soon as possible to help minimize the damage. After you’ve made those calls, there are a few more steps to get your water damage insurance claim started. Review your homeowners or renters insurance policy. Your insurance company or agent can provide a copy if the original is missing or damaged. The declarations page has important information regarding your policy’s water damage coverage, deductibles, limitations or exclusions. Take photos and/or video of the damage before any cleanup or restoration begins. If you forget, don’t worry. Upon our arrival, our team will complete a thorough documentation of all damages. If you remove items from the water damaged area, don’t throw anything away until your claims adjuster has done an inspection. The ResQ 24 Team can quickly perform complete water extraction and drying, pack-out services, and full mold remediation as needed. We will also work directly with your insurance company to help eliminate confusion and stress for you. Keep detailed records or a log of each person you speak with at the insurance company. This log should...

Christmas Safety

Christmas Safety: Christmas, it’s the season for delicious foods, homemade goodies, stockings and family. The changing weather calls for cozy sweaters and warming up by the fireplace in the company of loved ones you may not get to see year-round. However, Christmas also brings an increased risk of home fires. The US Fire Administration has reported an average of 156,000 house fires per winter holiday season, resulting in over 600 deaths, 2,600 injuries and $900 million in property damage. Thanksgiving is reported to be the number one day for home cooking fires across America. But, don’t panic! While the danger is very real, there are simple steps you can take to significantly reduce the risk of fire. Cooking in the kitchen It is no surprise that the leading cause of kitchen fires is unattended cooking. Always stay in the kitchen when frying, grilling or broiling food. You don’t need to stand like a watchdog while simmering, roasting, baking or boiling; however, stay inside of your home at all times and monitor occasionally. Use the back burners on your stove whenever possible and turn pan handles away from you to prevent accidental tipping. Prevent even more accidents by wearing snug clothing with sleeves that do not dangle dangerously close to your stovetop. Keep towels, oven mitts, potholders, paper products, wooden utensils, food packaging and other flammable objects away from any hot appliances. If a small grease fire ignites inside of a pan, use an oven mitt and carefully slide a lid over the pan to smother the fire. Immediately turn off the burner and leave the lid in place until...

Preventing Water Damage this Holiday Season

Preventing Water Damage During the Holiday Season As the holiday season is now on us, the last thing we need interrupting our fun is a water damage emergency. They can be embarrassing, ruin holiday parties and force out of town guests to go elsewhere. Follow these simple holiday tips will aid in preventing water damage and keep things “flowing.” Be Careful What You Pour Down Your Drain If there is one plumbing disaster that is likely to spoil your winter holiday it will be a problem with your drainage, and one thing that will almost guarantee that your drain will not be functioning properly will be something that you poured down it. Do not be tempted to pour liquid fats or even cooking oil down the drain as they are very likely to solidify and cause a blockage. Use Your Garbage Disposal Properly Your garbage disposal is a very useful tool, provided you use it properly. DO NOT put items down it which the unit will find difficult to grind. This includes things like the skin from poultry and peels from various fruits, vegetables, egg shells, coffee grounds, cheese, bread, and rice. Anything that cannot be properly ground has the potential to cause a blockage. Be sure to run water while using the disposal. Plumbing Tips for the Toilet The toilet is a pain to have to plunge, especially when you have a house full of guests. To avoid the stress of overflowing- Never flush anything down a toilet that is not meant to be flushed. This includes feminine products, facial tissues, and cotton items. Keep a plunger handy...

Ice Dam- Prevention and Maintenance

  Ice Damming- Prevention and Maintenance: Ice dams are a prevalent and damaging winter roofing problem typically caused by a combination of poor attic or roof ventilation and a warm attic space. This often melts the snow that’s accumulated on the roof, and allows water to travel down to the eaves (the part of the roof that hangs out past the walls of the home). Since the eaves are away from the structure and heat of the home, this water refreezes forming ice and icicles. As this builds up an ice dam forms, trapping the melting snow and forming a collection of water that often leaks through the shingles, into the attic, and even into the home. What to look for: Icicles on your building – they aren’t a guaranteed sign of an ice dam, but you should definitely check for moisture internally (attic and walls) in that area. Snow on the roof – if your roof DOESN’T have snow when other homes do, this is a huge sign that your attic is holding a lot of heat! Thus, melting snow and creating ice dams. Moisture – when heavy snow accumulates on your roof, check for water damage on any walls that face the exterior. Preventing Ice Dams Proper ventilation, attic insulation, and a tight air barrier between the attic and interior of the home are the most important factors in preventing an ice dam. Ventilation – Proper ventilation will reduce the amount of warm air in the attic, and could save you money on your heating bill! The best ways to ventilate is through vents in the soffits and...

Tips For Staying Safe this Holiday Season

  Holiday Safety Tips The smell of a fresh tree, the sight of beautiful lights, and the sounds of festive music make the holidays a very special time of year. With so many things going on during the holidays, it can be easy to overlook important safety measures. Be sure your holiday season is joyous, not dangerous. Your Christmas Tree A Christmas tree is one of the most beautiful, and hazardous, elements of the holiday season. If you are purchasing an artificial tree, make sure it has a “fire-resistant” label. If you are purchasing a live tree, make sure that the tree is freshly cut. Fresh trees can be identified by sticky trunks and needles that do not easily fall off. Trees that are not fresh have dried out and are a serious fire hazard. Trees can easily and very rapidly become engulfed in flames. Place your Christmas tree in a safe spot. Be sure to keep it away from heating vents, candles, fireplaces, and other sources of open flames or heat. To keep your tree fresh, and reduce the likelihood of it catching on fire, it is important to keep your tree well watered. The base of your tree should have plenty of water at all times. When purchasing or putting up lights, make sure lights you are going to put outside are rated for outdoor usage. These lights are specially designed to better handle the elements. Lights While lights are a holiday essential, they are also a common source of electrical fires. Be sure to look over all of your old lights to make sure there are...

Preventing Sump Pump Failures- Columbus, Ohio

    If you have a basement, chances are that your sump pump is your last line of defense against flooding.  Without getting technical, and to make a long story short, a sump pump keeps your basement dry. When heavy rains hit, the pump kicks in and take water away from your home. Unfortunately, there are times when pumps fail and you will find your basement under water. If this happens, acting fast is key in preventing further damage. Water, if not dealt with in a timely manner, can cause problems such as mold, structural damage and more. Perform Quarterly Maintenance on Your Sump Pump. A vinegar solution can be run through the sump pump in order to clean it. The pump will become free of tiny dirt particles and debris which will allow the pump to run cleaner. Make sure that the pumps float is not restricted in any way. If it is, it will keep the pump from not automatically kicking on as water levels rise. Clean all vents and air holes for maximum effectiveness. Occasionally, test your pump to ensure it is working properly. You can do this by dumping a bucket of water into the pit to be sure the pump kicks on. Replace the battery backup every 2-3 years.  The last thing you need is to find out your batter backup is dead in the middle of a power outage during a big storm. After heavy rains, check the pump inlet screen for any blockages, one of the leading causes of sump pump failure. Do You Have a Sump Pump Rider on Your Home...

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