Water Damage Restoration

24/7 Emergency Water Damage Restoration Services in Columbus and the Surrounding Area

Water intrusion into your property can rapidly cause thousands of dollars of damage. No matter the source of the water, the key to water damage restoration is acting as quickly as possible. At Thompson Restoration Associates, our ResQ24 Emergency Service crews are ready to dispatch to your water damage emergency 24/7 using professional techniques that exceed industry standards. We're committed to providing the best water mitigation services available in Columbus and the Surrounding Area.

Water Damage Restoration in Columbus and the Surrounding Area
Water Damage in Columbus and the Surrounding Area
Water Damage Restoration in Columbus and the Surrounding Area

After a water loss in your home or business, it's imperative to quickly extract as much water as possible. The destructive power of water should not be underestimated, and when you call Thompson Restoration Associates you can rest easy knowing you have the best in the business taking care of your property.

Our water & Flood damage process includes:

  • 24/7 Emergency Service
  • Work Directly with Insurance Companies
  • Water Extraction
  • Structural Drying and Dehumidification
  • Contents Drying and Dehumidification
  • Document Drying
  • Industry Standard or Higher Quality

Sewage Cleanup Requires Special Care

Often categorized as a water loss, sewage backups and overflows require water damage technicians who have received specialized training in Category 3 cleanup to safely and effectively remove the sewage and sanitize the structures and contents. Your family's health is at stake, so our trained sewage cleanup technicians will take all necessary precautions to keep themselves – and you – safe from this contamination until we've restored the affected areas to pre-loss condition.

Burst or Frozen Pipe Cleanup

When pipes burst or break due to freezing temperatures or any other reason, the amount of water entering your home is massive until you're able to turn off the water main. Within minutes, you're left with major water damage. We respond quickly to your burst or frozen pipe disaster, and we'll start drying you out while the plumber is making the necessary repairs. 

Appliance & Plumbing Leaks

Your property may experience water damage due to appliance malfunctions or plumbing leaks. This type of water damage may be sudden, like from a burst pipe or broken hot water heater, or it may be gradual, hiding behind walls or under floors, going unnoticed for days or even weeks. Thompson Restoration Associates first determines the source of the water and identifies the extent of the damage before beginning the mitigation and repair process.

The Process is Key

Emergency Response

Our experienced crew is standing by to help when you need us. We'll arrive onsite within 90 minutes and get to work, day or night.


The timely beginning of mitigation processes helps avoid escalating damage.


Once the mitigation is complete, we'll begin restoring your property to pre-loss condition.

Insurance Claims Assistance

From submitting industry standard estimates to following up with your insurance carrier, we have decades of experience helping property owners navigate the insurance claim process.

Frequently Asked Questions

Water damage insurance claims depend on a few different criteria. Ultimately, that's a question you'll have to clarify with your insurance company. However, we can tell you that the viability of water damage insurance claims depends primarily on what caused the damage (storm, burst pipe, plumbing malfunction, localized flood, sump pump failure, etc.). Some insurance policies will outline scenarios that will NOT be covered without specific riders like flood insurance, or sump pump failure insurance.

Contacting a restoration contractor as well as your insurance adjuster at the same time is a good idea, because the restoration contractor will help make sure that not only will the water extraction and dry out be covered, but the rebuild process that should follow. If the full scope of the claim isn't outlined and agreed upon from the start, there may be issues down the line, and property owners may find themselves having to pay out of pocket to get the property completely back to normal.

That depends on the types of materials that were affected by water. Drywall, carpet, and hardwood floors will take longer to dry than other materials in the space. We use moisture meters throughout the process and in many different locations to gauge the moisture levels and will continue to adjust our fans and dehumidifiers to achieve an efficient but effective dry time. The bare minimum of "three days to dry" may only produce a surface dry, but can still leave behind moisture levels that create an ideal environment for mold to grown.

Most homeowners start trying to remove the water themselves before they realize they'll need to contact their insurance company about a claim so they can call in a water damage restoration company. However, standing water around anything with a power cord or outlet or sagging ceilings make the area unsafe. Also, many insurance claims require documentation of the loss BEFORE any work is done, including removing the water. Always take plenty of photos of the damage you see before taking any action to start cleaning up the mess. Your restoration contractor will be able to back up your insurance claim scope with the necessary technical documentation as well.

If the water damage involves Category 1 water (clean and free of microbes and bacteria), many of your personal belongings can be salvaged. Category 2 water would include other water sources, including rainwater, that, while not containing biohazards or sewage, still pose health risks and the potential for destructive microbial growth and mold. A water damage restoration technician will help you sort through the contents of the property to determine what can be safely dried, what can be restored by a textile/contents technician, and what can't be saved or salvaged. There are off-site facilities in the area that specialize in restoring water-damaged contents. Your restoration team will document all of the contents leaving the property for restoration or disposal for your records and also for reimbursement from your insurance company.

Identifying the source of the water damage is one of the first steps in both the insurance claim process but also before beginning to dry out and repair the damaged areas. After all, if you replace a sagging, wet ceiling that was caused by a roof leak but don't fix the roof, too, the next rainstorm will start the cycle all over again. The buckling to your hardwood floor could be caused by a leaking pipe. We will pinpoint the exact cause of your water damage and make sure the source is repaired. We make sure your restoration job is done right the first time.

Proudly Serving the Columbus Area

  • Columbus, OH
  • Dublin, OH
  • Hilliard, OH
  • New Albany, OH
  • Blacklick, OH
  • Reynoldsburg, OH
  • Grove City, OH
  • Galloway, OH
  • Westerville, OH
  • Canal Winchester, OH